Can you remove negative reviews?
We can request removal of reviews that break Google or Yelp policies, such as fake or off-topic reviews. For real negative reviews, we write calm, helpful replies and help you bury them with a steady flow of positive reviews.
Is asking customers for reviews allowed?
Yes. Asking every customer for honest feedback is allowed. Offering rewards for reviews or only asking happy customers is not, and we keep your process compliant.
Which review sites do you cover?
Google, Yelp, Facebook, Trustpilot, Tripadvisor and industry sites like Healthgrades or Avvo, depending on your business.
How fast will my rating improve?
Most businesses start seeing new reviews in the first two weeks. How fast your rating moves depends on your current review count and how many customers you serve.
Does reputation help with SEO?
Yes. Review count, rating and replies are strong local ranking signals. Pair ORM with our local SEO services to win the Map Pack.